Call center operators typically spend the majority of their workday seated, answering calls and typing on computers. As a result, it is crucial that call center office chairs meet certain ergonomic requirements to ensure 24/7 multi-shift workers are kept both comfortable and injury-free.
Call Center Office Chairs must be:
Arguably, comfort is the most important factor to consider when buying chairs for call centers. Employees who spend long hours on the phone need to be comfortable in their chairs and their risk of long-term injury must be reduced. Look for chairs that have good lumbar support, adjustable armrests, and a padded seat. What is the best seat foam for an office chair?
It's important to choose chairs that can be easily adjusted to fit the individual needs of each worker. This includes height, tilt, and lumbar support adjustments.
Chairs for 24/7 multi-shift workers should be designed with numerous adjustment options. This helps ensure that each employee can customise their work area for maximum comfort and productivity.
A call center operates on a 24/7 multi-shift basis, so the office chairs are subjected to extreme use. Any seating used in such an environment needs a heavy-duty rating, so it is important to invest in chairs that are built to last. Look for office chairs made with high-quality materials and sturdy construction to ensure that they can withstand daily call center use. Heavy Duty Office Chairs – What you need to know
d. Ergonomics of Call Center Office Chairs
Ergonomic design is critical when it comes to selecting seating for 24/7 operations.
Chairs that support proper posture and reduce the risk of injury can help keep employees comfortable and productive throughout their working day.
Look for chairs that have adjustable backrests and seat heights, as well as a tilt mechanism that encourages dynamic sitting which allows workers to recline and reduce the stress on their lower back.
When employees are sitting for long periods of time in a call center, office chairs that are breathable and promote good air circulation will keep them cool and comfortable. Popular chairs for 24/7 multi-shift operations are those with a mesh back, or ones made with materials that allow air to circulate freely.
f. High Backrest
Call centers are often noisy environments, and employees need to be able to concentrate without distractions. Look for chairs with a high backrest to reduce noise pollution, or consider using noise-cancelling headphones to help employees stay focused.
While comfort and functionality are the most important factors to consider when buying seating for a call center, style should not be neglected. Look for chairs that complement the look and feel of the call center and reflect the company's brand.
h. Price of Call Center Office Chairs
Seating for call centers can be expensive, especially when purchasing in bulk. It's important to find a balance between affordability and quality to ensure that you're getting the best value for your money. Look for seating that is priced competitively and has a minimum 5-year warranty.
i. Maintenance of call center office chairs
The lifespan of a chair depends on several factors such as the quality of materials used, frequency of use, and level of maintenance. On average, well-made chairs used in a 24/7 multi-shift center can last anywhere from 3 to 5 years. However, it's important to note that the lifespan of any chair may be shorter if it's not properly maintained.
In order to get the most out of your investment, select seating made from high-quality materials and follow the manufacturer's maintenance guidelines. Finally, choose materials that are easy to clean. Multi-shift chairs that are used 24/7 are prone to spills and accidents, so for general hygiene, look for ones with materials and fabrics that are easy to wipe down.
How to Select Call Center Office Chairs
The objective is to select seating that is:
- Comfortable for extended periods of use
- Within budget, and
- Meets the facility's design requirements.
- Research: The procurement team conducts extensive research on the available options in the market. They evaluate various factors such as comfort, durability, cost, and design.
- User Feedback: Allow employees to test the chairs and gather their feedback on the types of chairs they prefer and any other specific requirements they may have.
- Testing: Based on the user feedback, the shortlisted chairs are tested in a real 24/7 operating environment. Comfort, durability, and functionality are assessed.
- Evaluation: The results of the test phase are evaluated together with cost and design requirements, to make a final selection.