FAQ’s

We know that buying a new office chair can be a huge investment and it is essential that you ‘get it right’! Nobody wants to end up with the proverbial ‘lemon’ that costs a fortune and is extremely uncomfortable or breaks within a short period of time, or perhaps both! To help avoid these pitfalls, here is a list of Frequently Asked Questions (FAQ’s), and their answers.

If you do not find the answer to your question, contact us or visit our online chat and we will happily assist you.

Yes we do have a showroom located at our factory in Johannesburg.

By visiting our showroom, one of our specialist Office Ergonomics Risk Facilitators will assess your seated posture and give you the opportunity to test various ergonomic office chairs. Based on their assessment, they will be able to recommend a chair and workstation setup that best suits YOU. We only have a “bricks and mortar” shop in Johannesburg and not in other major cities. Why? The answer is simple…we want to reduce our costs and offer YOU the best possible deal. Find our more information about visiting our showroom.

Delivery is FREE for all products bought via our online shop and delivered anywhere in South Africa.

The price you see on our website is FULLY-INCLUSIVE. There are NO additional costs. All Karo office chairs sold by Takealot and Makro are delivered flat-packed and you may have to pay a delivery fee.

Follow this link to find the correct height settings for your desk, monitor and office chair.

If you are unsure, contact one of our specialist Office Ergonomics Risk Facilitators for expert help and advice.

Selecting the right ergonomic office chair depends on your particular working environment. If you have back problems, you may need an orthopaedic chair.

Contact one of our specialist Office Ergonomics Risk Facilitators for expert help and advice.

All orders placed on our online shop are processed with 24 hours. The transport time from our factory to your door can vary from 1-3 days (local deliveries), to 1-2 weeks (remote areas).

Find out more about our delivery time.

All chairs purchased from our online shop are supplied FULLY ASSEMBLED. You do not need to do any assembly. No screwdriver, spanner or allen key is necessary.

Note:
All Karo office chairs sold by Takealot and Makro are delivered flat-packed and the chairs will need to be assembled. We include detailed assembly instructions with all our products and we also have complete video assembly instructions on our YouTube channel.

YES you can.

We have a 100% satisfaction guarantee. If you are not completely satisfied with your purchase, you can return the product to us within 14 days for a full refund. NO QUESTIONS ASKED. See our Returns Policy for details.

On our website, the warranty period for every product is clearly stipulated on each individual product page, and can vary from 1 year to 10 years. 

Unless otherwise specified on our website, this warranty only covers products that are used in accordance with standard working office environment usage, namely 8 hours a day, 5 days a week. Certain specialised products are excluded from this standard working office environment definition, for example 24/7 Control room chairs. In this case the warranty period includes 24 hours per day, 7 days per week usage. For full details, see our Quality Philosophy.

To address different market segments, our office chairs are manufactured from components that vary in quality, strength and durability.

Our heavy-duty and top-of-the-range office chairs carry a 10 year warranty while most of our other chairs have a 5 year warranty.

To address different market segments, our office chairs are manufactured from components that vary in quality, strength and durability.

Our heavy-duty and top-of-the-range office chairs have a weight rating of 150kg. All our other chairs have a 120kg rating.

YES you can!

Either visit our secure online store, or contact a member of our sales department who will gladly assist you with the purchase of your office furniture needs. Did you know that you can also buy our office furniture ranges from Makro and Takealot?

There are 2 reasons why products sold on our online shop are more expensive than Makro and Takealot. Firstly, chairs purchased directly from us are delivered to your door FULLY ASSEMBLED. Secondly, we do not charge a delivery fee for a chair delivered anywhere in South Africa.

Karo chairs purchased from Makro and Takealot may incur an additional delivery charge and are supplied FLAT-PACKED, i.e. the chair must be assembled by you. We include detailed assembly instructions with all our products and we also have complete video assembly instructions on our YouTube channel.

You can pay by Credit Card or EFT.

Our Karo online shop uses the highly secure PayFast payment portal. This guarantees the security of your online transaction and protects your privacy.

YES you can!

We do offer customised upholstery on most of our ranges. Please note that customised orders must be specially manufactured and will therefore take longer to deliver. Contact us regarding the manufacturing lead-time for all customised orders.

For some customers, leather is leather”, but this is not the case as there are huge differences between the different types of leather. Broadly speaking, office chairs can be upholstered in leather, bonded leather or faux leather, and each variant is quite different from the next. Fundamentally, leather is a natural product that comes directly from an animal hide, whereas bonded leather and faux leather are synthetic, or man-made products. For a detailed discussion on the different types of leather, click here.

Let's build your office space.

Get in touch with us here

Emergency Hotline: 0800 029 999
WhatsApp Support Line: 0600 123456