Frequently Asked Questions (FAQ's) and Answers
We know that buying office chairs and desks can be a huge investment and it is essential that you ‘get it right’! Nobody wants to end up with the proverbial 'lemon' that costs a fortune and is extremely uncomfortable or breaks within a short period of time, or perhaps both!
To help avoid these pitfalls, here is a list of Frequently Asked Questions (FAQ's), and their answers.
If you do not find the answer to your question, contact us or visit our online chat and we will happily assist you.
Payment Questions
For your convenience we offer the following payment options:
PayFast is South Africa’s favourite secure payment portal.
Pay with Visa/Mastercard credit and debit cards, Zapper, Instant EFT, Snapscan and Masterpass.
Read more…
Yes it is.
For your security we only use the following payment options:
PayFast is South Africa’s favourite secure payment portal.
Pay with Visa/Mastercard credit and debit cards, Zapper, Instant EFT, Snapscan and Masterpass.
Read more…
In our showroom we accept payment via iKhokha, where you can pay via Visa, MasterCard or Instant EFT.
iKhokha is one of South Africa’s latest secure payment portals.
Pay with Visa/Mastercard credit and debit cards or Instant EFT. Read more…
Note: We do not accept Cash or Cheque payments.
All orders must be fully paid up before any delivery or collection may take place. We accept most payment options.
In our showroom we accept payment via iKhokha
iKhokha is one of South Africa’s latest secure payment portals.
Pay with Visa/Mastercard credit and debit cards or Instant EFT. Read more…
Note: We do not accept Cash or Cheque payments.
Unfortunately no.
We do not sell gift vouchers online that you can redeem in-store.
Delivery Questions
Yes you can!
All the items shown on our website are in stock and available for immediate delivery. You can pay online and collect your items from our warehouse. If you choose this option, please call us so that we can have your order “ready & waiting” for when you arrive.
Notes:
- If you make an EFT payment into our bank account, you will only be able to collect the goods once the funds have been cleared in our bank account. This may take 2-3 days.
- If you make a Lay-Buy purchase via LayUp, you will only be able to collect the goods after the final payment has been made. Depending upon your chosen Lay-Buy payment terms, this may be up to 6 months later.
All orders placed online are processed within 1 working day.
The transport time from our factory to your door is as follows:
- Gauteng: 1-3 working days (Karo delivery vehicles).
- Major metropolitan areas: 5-10 working days (courier service).
- Remote locations: allow up to 15 working days (courier service).
We use courier services for all deliveries outside Gauteng. The above-stated delivery times are based on their historical performance and may be influenced by high seasonal demands and unplanned service disruptions.
Alternatively, you can collect your order from our factory and warehouse in Spartan. If you prefer this option, please call us so that we can have your order “ready & waiting” for when you arrive.
Most of the chairs purchased from our online shop are supplied FULLY ASSEMBLED. Some products, like the KM003 Sit-Stand Converter, are supplied flat-packed and require simple assembly.
Note:
All Karo office chairs sold by Takealot and Makro are delivered flat-packed and the chairs will need to be assembled. We include detailed assembly instructions with all our products and we also have complete video assembly instructions on our YouTube channel.
YES you can return or exchange it.
We have a 100% satisfaction guarantee. If you are not completely satisfied with your purchase, you can return or exchange the product within 14 days. NO QUESTIONS ASKED. See our Returns Policy for details.
Workstation Questions
Watch our Video Guide on how to correctly setup your chair, desk and monitor.
Follow this link to find the correct height settings for your desk, monitor and office chair.
If you are unsure, contact one of our specialist Office Ergonomics Risk Facilitators for expert help and advice.
Selecting the right ergonomic office chair depends on your particular working environment. If you have back problems, you may need an orthopedic chair.
Contact one of our specialist Office Ergonomics Risk Facilitators for expert help and advice.
To address different market segments, our office chairs are manufactured from components that vary in quality, strength and durability.
Our heavy-duty and top-of-the-range office chairs have a weight rating of up to 180kg. All our other chairs have a 120kg rating.
General FAQ's
Yes we do have a showroom located at our factory in Johannesburg.
By visiting our showroom, one of our specialist Office Ergonomics Risk Facilitators will assess your seated posture and give you the opportunity to test various ergonomic office chairs. Based on their assessment, they will be able to recommend a chair and workstation setup that best suits YOU. We only have a “bricks and mortar” shop in Johannesburg and not in other major cities. Why? The answer is simple…we want to reduce our costs and offer YOU the best possible deal. Find our more information about visiting our showroom.
Unfortunately no.
Our showroom is located in Johannesburg
Most of the chairs purchased from our online shop are supplied FULLY ASSEMBLED.
Note:
All Karo office chairs sold by Takealot and Makro are delivered flat-packed and the chairs will need to be assembled. We include detailed assembly instructions with all our products and we also have complete video assembly instructions on our YouTube channel.
YES you can return or exchange it.
We have a 100% satisfaction guarantee. If you are not completely satisfied with your purchase, you can return or exchange the product within 14 days. NO QUESTIONS ASKED. See our Returns Policy for details.
On our website, the warranty period for every product is clearly stipulated on each individual product page, and can vary from 1 year to 10 years.
Unless otherwise specified on our website, this warranty only covers products that are used in accordance with standard working office environment usage, namely 8 hours a day, 5 days a week. Certain specialised products are excluded from this standard working office environment definition, for example 24/7 Control room chairs. In this case the warranty period includes 24 hours per day, 7 days per week usage. For full details, see our Quality Philosophy.
To address different market segments, our office chairs are manufactured from components that vary in quality, strength and durability.
Our heavy-duty and top-of-the-range office chairs have a weight rating of up to 180kg. All our other chairs have a 120kg rating.
YES you can!
We do offer customised upholstery on most of our ranges. Please note that customised orders must be specially manufactured and will therefore take longer to deliver. Contact us regarding the manufacturing lead-time for all customised orders.
For some customers, “leather is leather”, but this is not the case as there are huge differences between the different types of leather. Broadly speaking, office chairs can be upholstered in leather, bonded leather or faux leather, and each variant is quite different from the next. Fundamentally, leather is a natural product that comes directly from an animal hide, whereas bonded leather and faux leather are synthetic, or man-made products. Find out about the different types of leather.
