Quality Philosophy and Product Warranty

Karo has been manufacturing office chairs and casino seating since 1986. Our key objective is to satisfy our customers by providing them with high-quality solutions that are both reliable and cost‐effective. To achieve this objective, Karo is committed to a process of continuous improvement in accordance with our ISO 9001:2015 Quality Management System.

1. Quality Philosophy

At Karo, all our products are designed and manufactured through a participative approach between our design engineers, our suppliers, and, most importantly our customers. Once the relevant information has been gathered from all the parties, design concepts and fabricated prototypes are refined in accordance with our ISO 9001:2015 procedures, current research in ergonomics, industrial physiology and market trends.

Our commitment to ISO 9001, our state-of-the-art ERP system, and our relentless employee training and development, ensures that quality is synonymous with the Karo philosophy of continuous improvement. This integrated approach towards quality allows us to confidently offer customers an extended warranty on all our products.

2. Product Warranty

a) The warranty period for every product (or product range), is clearly stipulated on our website on each individual product page. This warranty only applies to Karo products sold and used in the Republic of South Africa.
b) Proof of purchase (copy of original invoice showing the date of purchase), is required before you can make a claim under this warranty.
c) This warranty, the contract to which it relates and the relationship between you and Karo is governed by the laws applicable in the Republic of South Africa.
d) Unless otherwise specified on our website, this warranty only covers products that are used in accordance with standard working office environment usage, namely 8 hours a day, 5 days a week. Certain specialised products are excluded from this standard working office environment definition, for example 24/7 Control room chairs. In this case the warranty period includes 24 hours per day, 7 days per week usage of the product.
e) Once we have inspected the product and validated your warranty return, we will repair the product. If we cannot repair the product, we will replace the product with a new one. If we are unable to repair or replace the product for whatever reason, we will, at our sole discretion, substitute the product with an equivalent alternative. We will then return the product to you at no charge.

2.1 Our warranty covers:

  • Faulty workmanship and material.
  • Latent defects.

2.2 Our warranty does not cover:

Karo is not liable if the product is damaged by any of the following (this list is not exhaustive):

  • Accidental damage.
  • Any faults or defects resulting from normal wear and tear.
  • Any faults or damage resulting from the incorrect assembly of the product by the purchaser. This applies to all products purchased as “flat-packed” items.
  • All damage arising from negligence, user abuse or incorrect usage of the product.
  • Damage arising from a failure to adequately care for the product, including failure to clean and maintain the upholstery covering in accordance with the original manufacturer’s specifications.
  • The product was modified, serviced or repaired by anyone other than Karo or it’s authorised service agent.
  • Damage from fire, floods, or other acts of God.
  • Karo will not be liable for any loss or damage whether direct or indirect or consequential arising from your purchase or use of the product.

3. Returns Policy

Should you wish to return a product for whatever reason, please see our Returns Policy.

4. Terms and Conditions of Sale

Follow this link for full Terms and Conditions of Sale.


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