“Heavy duty office chair” has become a popular search term. Typically these office chairs are used in control rooms and call centres that operate 24/7, as well as for ‘big and tall’ executives.
Many office chair retailers sell standard office chairs as “heavy duty”, without providing any real evidence that the chair is in fact a “heavy duty” product. If a standard chair is used in a heavy duty environment, two things usually happen. Either the chair will not perform or last very long, or it may break unexpectedly, possibly causing injury.
What are “heavy duty” office chairs?
Anyone searching for a “heavy duty office chair” would expect it to have superior strength and durability. The Big and Tall Executive would expect the chair to be physically larger and stronger than a conventional office chair.
If the environment is more demanding, you need a chair with superior strength and durability. For example, in a 24/7 control room or call centre, multiple shifts result in the office chair being used continuously. Alternatively, a big and tall executive of say 150kg, will need an office chair that is both larger and stronger to accommodate their frame. Standard chairs just don’t measure up, simply because they are rated for a maximum of 120kg and are designed for a normal 8 hour day. Where can I buy the best heavy duty office chairs in Johannesburg?
To make an office chair “stronger” and “more durable”, its overall design needs to take the higher performance requirements into account. The correct combination of ALL the individual components that are required to make up the chair is vitally important. The important components include the following:
1. The Base Set used on heavy duty office chairs
The chair BASE SET consists of 3 major components, namely:
a. Castors or wheels
This is where the rubber meets the road! For a heavy duty office chair, it is better to have large diameter castors. Larger wheels result in a higher carrying capacity. For example, 60mm diameter castors have a higher carrying capacity than 50mm ones and they are more manoeuvrable. If the chair is used on a hard surface such as a tiled floor, soft rimmed castors are preferable as they won’t damage the floor. Hard castors work fine on a carpeted floor.
b. The 5-Star base
5-Star bases are made either from aluminium, glass reinforced nylon, or formed steel tubing.
c. Gas lifter
The gas lifter or actuator, allows you to lift or lower the seat height of the chair. It also acts as a ‘damper’ to cushion the impact when you first sit down. Gas lifters should be manufactured in accordance with a specific international design standard, for example DIN EN 16955-2017. If they are, they will carry the applicable mark or logo as well as a Class Rating. For heavy duty chairs, a Class 4 gas lifter is preferred because it has a higher load rating than the standard Class 3. Gas lifters without this mark may be inferior and may also not support the required weight or load.
2. The Mechanism on heavy duty office chairs
The office chair MECHANISM allows you to adjust the position or angle, and movement of the seat and backrest.
The mechanism enables you to adjust the movement of the seat and backrest. Adjustments include the angle of the seat and backrest, the depth of the seat (if a seat slider is fitted), the seat height, and the tilt tension.
The strength of the office chair mechanism in a heavy duty environment is vital. To ensure that the mechanism is suitable for heavy duty use, it should be strength tested. Organisations such as SABS or BIFMA will conduct tests in accordance with the relevant Product Performance Standards.
Many Heathrow chairs are still in use after 15 years service!
3. The Seat on heavy duty office chairs
Seats for chairs used in a 24/7 environment need to be strengthened to “carry the load”. Normal or standard office chair seats are not designed for a heavy duty application.
The chair SEAT consists of 3 major components, namely:
a. The seat base
Common materials used for the seat base are plywood, polypropylene or nylon. A seat suitable for a heavy duty chair needs thicker plywood with more laminations. Heavy duty seats made from polypropylene or nylon require additional structural webs or steel reinforcement.
Flexible Polyurethane foam is used on all office chair seats, and may be either block cut or moulded. Moulded foam, like that used for a car seat, is more resilient and will last longer. Good quality, high density moulded foam is essential for all heavy duty office chairs.
c. Upholstery material
Select an upholstery material that suits the operating environment. Polyesther, acrylic or nylon weaves are breathable but more difficult to clean than vinyl or leather.
4. The Backrest of heavy duty office chairs
The chair BACKREST consists of 3 major components, namely:
a. Support structure
For any office chair, the backrest support structure is not as heavily stressed as the seat. Upholstered plywood backrests do not normally require additional reinforcement, while polypropylene shells typically have standard web reinforcements. If the chair has a mesh backrest, the supporting frame should be made of a good quality, glass fibre reinforced nylon. Other plastics are simply not strong enough for office chairs used in 24/7 control rooms and call centres.
The foam on upholstered office chair backrests is not highly stressed, even in a heavy duty environment. The use of softer, block cut foam is usually adequate.
c. Mesh backrests
A good quality mesh will easily have a lifespan of 10+ years. An inferior mesh quickly becomes “saggy” and no longer provides the correct ergonomic support for your back.
d. Lumbar support
Some backrests, like the Heathrow, inherently offer good lumbar support, while others like the Alya and Firefly, have an additional lumbar support adjustment feature. In 24/7 environments where multiple people use the same office chair, you often find that the different users don’t re-adjust the lumbar support when they start their shift. This negates the benefit of the additional lumbar adjustment function. Under such circumstances, a control room or call centre chair like the Heathrow is worth considering.
5. Armrests for heavy duty office chairs
Height adjustable armrests are an ergonomic essential for all office chairs used in a 24/7 control room or call centre.
ARMRESTS, and in particular height adjustable armrests, are an ergonomic essential for all heavy duty office chairs
Depending on the work performed, height adjustable armrests can add to the ergonomic benefit. Some chairs have multi-functional armrests. These are height and width adjustable, and also allow the arm pads to be moved forwards, backwards and even swivel inwards and outwards.
Armrests for Big and Tall executive office chairs should be strengthened as they are often used to assist the user to get into and out of the chair. For example, on the Heathrow and Hercules chairs, the armrests are not attached to the seat (as is commonly the case), but rather to a special steel plate fixed to the chair mechanism. This is far stronger and more rigid.
Headrests are optional items. If the chair is used by more than one person, the headrest should preferably not be upholstered in fabric as it is more difficult to clean between operators.
If a standard office chair is used in a heavy duty environment, two things typically happen. Either the chair will not perform or last very long, or it may break unexpectedly resulting in injury.
Heavy duty chairs need to be strengthened so that they are able to withstand the rigors of a 24/7 operating environment. Big and tall executives expect their office chair to be physically larger and stronger. The critical items that need additional strength include the base set, seat, mechanism and armrest attachment.
Published: 31 January 2021
Author: Achim Roetger
Director at Karo Manufacturing (Pty) Ltd