Can I buy direct or do I need to buy from a retailer?

can I buy direct or do I need to buy from a retailer

Yes, you can buy office chairs and furniture directly from Karo. There are two simple options. Either visit our secure online store, or contact a member of our sales department who will gladly assist you.

Buy office chairs and furniture directly from Karo

1. Buying from our online shop

For your convenience, we offer a broad range of express products that can be purchased through our online e-commerce store. All items shown on this store are in stock and immediately available. If an item is not in stock, it will not be displayed on our site.

Our online store allows you to shop 24/7 and your order will be processed within one business day. The expected delivery lead time for your order will depend upon your location. To get a comparison between buying online and buying from a physical store, see where can I buy the best office chairs?


2. Buying through our sales department

If you are uncomfortable with online purchases or you or need something specific, our sales team is always available to assist you. Contact us by telephone, online chat or email during business hours.

If you are looking for niche products, customised orders or bulk purchases, call our sales department for assistance. Our sales team members are skilled ergonomic experts who will assist you in finding the perfect solution for you or your project.

Why not visit our factory and showroom? Our Gauteng showroom has a full range of products on display and a member of our sales team will always be available to assist you. Read more on what to expect when visiting our showroom at Why do you have a showroom at Karo?

3. Buying directly from Karo – The PROS

  • Lower Costs – purchasing directly from the manufacturer rather than a distributor ensures you get the best price.
  • Sales Process Control – As the manufacturer, we assume all responsibility and control over the sales process. This simplifies communication and decreases lead times.
  • Direct Feedback from Customers – By receiving direct feedback from our customers, we are able to accommodate product and service requests more efficiently. Direct customer feedback on product issues helps us improve the quality of our products.
  • Improved Shipping and Delivery – Having no 3rd party in the sales and distribution process, simplifies communication and control. Furthermore, the simplified distribution network reduces the likelihood of damage occurring during transport.

4. Buying directly from Karo – The CONS

  • Trying the product – Our showroom is located at our factory in Gauteng. If you are located further away, it may not be convenient for you to visit our showroom to test-drive our products.
  • Lead time – If you are looking for immediate delivery, some retailers have stock on-hand in their stores and are able to provide a ‘cash and carry’ solution. The only way we can supply your order immediately, is if you visit our factory and we have the product you are looking for, in stock.

5. Return Policy

If you are not satisfied with an item that you have purchased from us, you may return the item within 14 days for a full refund or a product exchange, subject to our Refund Terms and Conditions.


Author: George Mashinini
Office Ergonomics Risk Facilitator at Karo Manufacturing (Pty) Ltd
7 Nov 2020

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